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INTACT GUIDANCE

Use INTACT to record all interactions with service users. Ensure your entries are detailed, accurate, and professional.

Interaction Details:
- Record what the interaction was about.
- Note the advice or guidance provided during the conversation.
Key Points:
- Behaviour: Describe the service user’s demeanour or behaviour during the interaction.
- Risk Level: Assess and note the risk level (e.g., low, moderate, high) based on observations or disclosures.
- Progress: Document any progress the service user has made toward their goals.
- Referrals: Note any referrals made to other services, programs, or professionals.
- Actions Taken:
  - Include actions you’ve taken, such as submitting a SERVACT, escalating concerns, sending letters, or other interventions.

Use SERVACT to document and manage actions that go beyond direct interaction with the service user, particularly referrals and follow-up actions.

Referrals:
- To Team Leaders: When internal review or additional oversight is needed.
- To Mental Health Professionals: For mental health assessments or interventions.
- To External Support Services:
  - Referrals to services such as VTS (Virtual Talking Service).
  - Connection to any other relevant external programs.
- To TBYM Programs or Services: Referrals for programs or services offered by TBYM (e.g., VTS).
Follow-Up Actions:
- Send follow-up letters or communications.
- Record Post-Access Contact (PAC) for continued support or check-ins.
Safeguarding:
- Use SERVACT for documenting and referring safeguarding concerns to the appropriate parties.

Ensure all referrals are submitted promptly and contain sufficient detail for the receiving party to act effectively.
Maintain a clear and professional tone when documenting.
Double-check all entries for accuracy to avoid delays or misunderstandings.

Stay Consistent: Always record interactions in INTACT first, then document necessary follow-ups or referrals in SERVACT.
Timeliness: Update both systems as soon as possible after an interaction or action to ensure accurate records.
Collaboration: Ensure team members are aware of actions taken through clear communication and documentation.
Safeguard Confidentiality: Only include necessary details and ensure compliance with data protection policies.

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